Log On to the Web Help Desk Portal

Prerequisites:
  • You must have Help Desk operator right to access the Web Help Desk.
  • You must have your authentication device available to generate a response if you intend to log on dynamically.
Note: AAA Server Administrators and Help Desk operators authenticate to the Web Help Desk using static or dynamic passwords. The Web Help Desk does not support smart cards for authentication.

  1. To connect to the Web Help Desk, either:

    • Open your browser and enter the Web Help Desk server URL:

      https://<IP address or hostname>:<port number>/4tress-aaa/helpdesk/login

      The <IP address or hostname>:<port number> were configured during installation.

    • Click the Start button, and point to All Programs, ActivID, AAA, and then click Connect to AAA Web Help Desk.
    • Go to the Web Help Desk installation directory (by default, C:\Program Files\ActivIdentity\AAA\WebHelpDesk), and double-click the Connect to AAA Web Help Desk shortcut.

      You can also copy the Web Help Desk and Self Help Desk shortcuts to a more convenient location (for example, the desktop).

      inset_000041.jpg 

  2. Select your authentication method as listed in the following table.
    If...Then...

    You select static

    1. Enter the same Help Desk Manager Login (User ID) and Password that you use for the AAA Server Administration Console.
    2. Click Login.

    You select dynamic

    You must have a challenge/response device assigned to you.

    1. In the challenge dialog box enter the same Help Desk Manager Login (User ID) that you use for the AAA Server Administration Console.
    2. Generate a response to the challenge displayed with your device and enter it into the Password field.
    3. Click Login.

    The User Search page is displayed:

    inset_800042.jpg

    • The main search function (by query or group) depends on the Web Help Desk configuration. See Configuring the Web Help Desk.
    • Additional filter fields might display according to the configuration of the AAA Server.

  3. Click inset_000043.jpg in the top right corner to exit the Web Help Desk.