Unlock and Reset Number of Tries

Help Desk Operators can unlock a user’s device in order to allow access to company resources. This procedure also resets the number of authentication tries made with the device.

  1. Select the corresponding link for the user’s device in the Device ID column of the search results form.

  2. Select Unlock and reset number of tries in the device data page. The following occurs:

    • Icon to the left of the display changes to green.
    • Authentication attempt counter is reset to zero (0/5) in the Tries column.
    • Locked column is empty.

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