Upgrade to Web Help Desk 7.0

Upgrade to the Web Help Desk 7.0 is only supported from version 6.8 and later.

Note: It is required to upgrade to AAA Server 7.0 (on the machine where AAA Server is installed, which may be local to Web Help Desk or remote) before upgrading the Web Help Desk as the connection to the SKI Connector is configured during that installation.

For earlier versions, you must first upgrade to version 6.8, and then install version 7.0.

  1. Before upgrading the AAA Web Help Desk, first upgrade the AAA Server to version 7.0 as described in Installing the AAA Server for Remote Access.
  2. Install Web Help Desk as described in Install the Web Help Desk.

    As part of the upgrade process, the setup automatically removes version 6.8 and installs 7.0.

Note: The URLs used to access the AAA Web Help Desk and Self Help Desk retain the same format.