Activate Log Files

The ActivClient log files contain detailed information for every action performed by ActivClient. The information contained in these files can be useful to your technical support when trying to solve problems.

ActivClient allows you to configure log files without having administrator rights. You can configure log system activity from the ActivClient User Console.

Log Activity Recommendations:

  • Turn off logging system activity in normal use cases.

  • Turn on logging system activity only when required by your system administrator or help desk.

  • After log file creation, it is recommended that you disable log system activity!

Note: In order to guarantee privacy and security, neither secret (such as private key) nor personally identifiable information (such as digital certificate) is recorded in the ActivClient log files.

  1. In the ActivClient User Console, go to the Tools menu.

  1. Select Advanced, and then Enable Logging.

    A check mark is displayed next to the option.

    The logging options (filename and file size) are defined in the ActivClient policy settings.

    Log files path for 64-bit edition:

    • x86: C:\Program Files\Common Files\HID Global\Logs\x86

    • x64: C:\Program Files\Common Files\HID Global\Logs\x64

  1. Restart your machine to make sure that all ActivClient components start logging events.

    If you are troubleshooting operations related to Microsoft Windows logon, restart the machine for the logs to be complete.