Advanced Diagonostics

Users can use the Advanced Diagnostics tool to diagnose a problem. If required, the tool can be configured to send the results to the help desk by email.

Users can access the Advanced Diagnostics Tool either:

• From ActivClient Agent's left or right-click menu, select Advanced Diagnostics.

• From the User Console Standard toolbar, select Advanced Diagnostics .

• From the User Console Help menu, select Diagnose.

• From the Start menu, go to the programs or apps directory, and select Advanced Diagnostics under ActivID ActivClient.