ActivID ActivClient Troubleshooting Tools

ActivClient Diagnostics Wizard

The ActivClient Diagnostics wizard provides advanced information for the help desk and administrators, such as:

• Operating system, browser and service pack versions

• Smart card reader information

• Smart card content information

• List of installed ActivClient files and registry entries

The output of the diagnostics can be viewed on the screen, saved to a file, or sent by email.

The Advanced Diagnostics tool is available from the ActivClient User Console, the ActivClient Agent left or right-click menu, the Start menu, or the Microsoft Windows 8 ‘modern’ interface.

For more information, see the ActivID ActivClient for Windows User Guide.

Advanced Customer Support Logging

To help diagnose problems, you can configure ActivClient to generate log files. You can enable it using either:

• User Console – from the Tools menu, select Advanced and then Enable Logging.

• Using an Administrative Policy, configure the Logging settings (see Logging).

Log files do not require any change in installed DLLs and do not compromise the system's security – PIN code and personal information are never exposed.