Advanced Diagnostics
The Advanced Diagnostics tool is designed to help diagnose issues with HID Global software installed on your computer.
You can configure the Advanced Diagnostics tool to send troubleshooting results by email. This decreases the risk that information is lost or modified once it is generated.
The following sections detail the Advanced Diagnostics policy settings:
Restart Advanced Diagnostics Tool
For the Advanced Diagnostics policy changes to be applied, you must restart the tool.
Email address where the diagnostics report will be sent
Description:
Specifies an email address where the diagnostics report will be sent.
Possible Values:
-
Not Configured
-
Enabled – enter the email address where the diagnostics will be sent
-
Disabled
Hide Email menu in Advanced Diagnostics
Description:
Defines if users can access the Email menu in the Advanced Diagnostics interface and sending the diagnostics report by email.
If this setting is disabled or not configured, then the Email menu is displayed in the Advanced Diagnostics interface.
Turn off smart card diagnostics in Advanced Diagnostics
Description:
Disables advanced diagnostics on inserted smart cards.
If this setting is disabled or not configured, advanced diagnostics are performed on inserted smart cards.
