Synchronize Your Smart Card

If you are unable to authenticate using one-time passwords, contact your help desk to diagnose the problem. Your help desk might determine that your smart card is out of sync with the authentication server. In this case, perform the following steps in order to solve the problem.

Prerequisites:

  • The One-Time Password Services component was installed during setup.

  • Your smart card is initialized to use one-time passwords.

  1. Open the ActivClient User Console.

  2. To select a server to authenticate to, either:

    • From the Tasks pane, under One-Time Password Tasks, click View one-time password.

    • From the right pane, double-click the One-Time Password icon .

    An icon for each authentication server is displayed (usually only one server is available, hence only one icon is displayed) in the right pane.

  3. To start the synchronization process, either:

    • From the Tasks pane, under One-Time Password Tasks, click Synchronize one-time password.

    • From the right-pane, right-click the One-Time Password icon and select Synchronize one-time password.

    The Synchronize One-Time Password dialog box is displayed.

  1. Provide the Counter and Clock values to your help desk.

    Your help desk will synchronize or re-synchronize your device on the authentication server.