Advanced Diagnostics

Users can use the Advanced Diagnostics tool to diagnose a problem. If required, the tool can be configured to send the results to the help desk by email.

Users can access the Advanced Diagnostics Tool either:

  • From ActivClient Agent's left or right-click menu, select Advanced Diagnostics.

  • From the User Console Standard toolbar, select Advanced Diagnostics .

  • From the User Console Help menu, select Diagnose.

  • From the Start menu, go to the programs or apps directory and select Advanced Diagnostics under ActivID ActivClient.

    Advanced Diagnostics window