Monitoring Events and Notifications

The following events can be received using SNMP or Syslog, with the exception of the SNMP Engine start (that are only sent to SNMP).

The severity of monitored events can be:

  • CRITICAL

  • ERROR

  • WARN

  • INFO

MIB SNMP OID 2 Value and Message Trigram Mapping also provides the mapping between the MIB file SNMP OID 2 values and the message trigrams.

Category Event ID Event Message

SNMP ENGINE

HEARTBEAT-INFO-0

[AdminCons=state ASMService=state DBServer=state ActivIDServer=state RadiusFE=state Nginx=state CryptoService=state ReplicationService=state SNMPService=state]

state from 0 (UNKNOWN) 1 (UNRESPONSIVE) 2 (UP) 3(DOWN) 4(STARTING) 5(STOPPING) 6(NA);

APPLIANCE STATE

SUP-CRITICAL-1

The Node is broken. Administration required

HSM

SUP-ERROR-13

HSM error: Client agent error

SUP-ERROR-13

HSM error

SUP-INFO/SUP-ERROR-13

HSM agent error

SUP-INFO/SUP-ERROR-14

HSM agent is restarted

SUP-INFO-14

HSM agent is restarting

SUP-INFO-15

HSM agent is stopping

SUP-INFO/SUP-ERROR-15

HSM agent is stopped

SUP-ERROR-23

Error during HSM action: HSM is not reachable

AUDIT ARCHIVE/PURGE

SUP-INFO-50

Starting Archiving audit logs.

SUP-INFO-51

Starting Archiving audit logs [$domain].

SUP-ERROR-53

Archive audit logs creation failed [$domain].

SUP-ERROR-54

Sending of the archive audit logs to remote server failed [$domain].

SUP-INFO-55

Archiving audit logs completed [$domain].

SUP-INFO-56

Audit records archived successfully.

BACKUP

SUP-ERROR-60

Failed to backup.

SUP-INFO-62

Backup successfully completed.

SUP-ERROR-63

Sending of the backup to remote server failed.

SUP-INFO-64

Backup successfully uploaded to remote server.

SUP-INFO-65

Starting appliance backup: $MODE

SUP-INFO-66

Backup successfully completed.

SUP-ERROR-68

$LOCK_TASK job is expired. Killing job...

RESTORE

SUP-ERROR-70

Failed to retrieve backup file from remote server.

SUP-INFO-75

Restore successful.

SUP-ERROR-76

Restore failed.

SUP-INFO-77

Starting restore.

SUP-ERROR-77

HSM keys verification error

SUP-ERROR-78

Failed to synchronize HSM keys.

SUP-INFO-79

Keys synchronization successful.

APPLICATIONS CONFIGURATION

SUP-INFO-87

Activating $app...

SUP-INFO-88

Deactivating $app...

REPORTING

SUP-INFO-90

Starting export of '<EXPORT_CONFIG_NAME>' report data...

SUP-WARN-92

Report data process not executed: this appliance is under construction.

SUP-ERROR-93

Report data creation failed.

SUP-INFO-94

Report data files successfully generated.

SUP-ERROR-96

Export package creation failed for domain: <DOMAIN>.

SUP-ERROR-97

Sending of the records package to remote server failed [<DOMAIN>].

SUP-INFO-98

Report data archive for domain <DOMAIN> successfully uploaded to remote server.

SUP-INFO-99

Export of '<EXPORT_CONFIG_NAME>' report data successful.

ACTIVD CONSOLE

SUP-INFO-100

ActivID Console is restarted

SUP-INFO-101 Starting ActivID Console...
SUP-INFO-102 Stopping ActivID Console...

DATABASE

SUP-INFO-200 

Oracle Database Instance is restarted

SUP-INFO-201

Oracle ASM Instance is restarted

SUP-INFO-202 

Oracle Database Instance is stopped

SUP-ERROR-202 

Oracle Database Instance is stopped

SUP-INFO-203 

Oracle Listener is restarted

SUP-INFO-204

Oracle Database listener is stopped

SUP-ERROR-204

Oracle Database listener is stopped

SUP-INFO-205

Oracle ASM Instance is stopped

SUP-ERROR-205

Oracle ASM Instance is stopped

SUP-CRITICAL-206

Oracle ASM Instance unrecoverable error

SUP-INFO-207

Oracle Database listener is restarted

SUP-CRITICAL-208

Oracle Database listener unrecoverable error

SUP-CRITICAL-209

Oracle Database Instance unrecoverable error

GG_REPLICATION

SUP-INFO-300

Data replication latency is now below 1 minute

SUP-INFO-300

Audit data replication latency is now below 1 minute

SUP-WARN-301

Data replication (except audit) latency is higher than xxx minutes

SUP-WARN-301

Audit data replication latency is higher than xxx minutes

SUP-ERROR-302

Data replication error [message]

SUP-INFO-305

Stopping replication processes +message

SUP-INFO-303

Restarting replication processes +message

SUP-INFO-304

Data replication is restarted

SUP-WARN-306

Conflicting changes between the two nodes have been found.

SERVER APPLICATION

SUP-ERROR-400

ActivID Authentication server error

SUP-INFO/SUP-ERROR-401

ActivID Authentication server is restarted

SUP-INFO/SUP-ERROR-402

ActivID Authentication server is stopped

APPLICATION MGT

SUP-INFO-410

Starting ActivID Applications

SUP-INFO-411

Stopping ActivID Applications

SUP-INFO-412

Restarting ActivID Applications

RFE

SUP-INFO/SUP-ERROR-500

ActivID Radius Front End server error

SUP-INFO/SUP-ERROR-501

ActivID Radius Front End is restarted

SUP-ERROR-502

ActivID Radius Front End abnormally high memory usage.

SUP-INFO/SUP-ERROR-502

ActivID Radius Front End is stopped

SUP-INFO -510 Starting Radius Front End...
SUP-INFO- 511 Stopping Radius Front End...

SUP-INFO-512

Restarting Radius Front End...

SNMP ENGINE SERVER

SUP-INFO/SUP-ERROR-600

SNMP service error

SUP-INFO/SUP-ERROR-601

SNMP service is restarted

SUP-INFO/SUP-ERROR-602

SNMP service is stopped

LICENSE SERVER

SUP-INFO/SUP-ERROR-700

License server error

SUP-INFO/SUP-ERROR-701

License server is restarted

SUP-INFO/SUP-ERROR-702

License server is stopped

HA

SUP-INFO-800 

Remote node is reachable again. //remote supervisor was not restarted

SUP-ERROR-801 

Remote node is unreachable: internal error

SUP-WARN-802

Remote node is reachable but remote appliance supervisor is not responding

SUP-ERROR-803

Remote node is unreachable: HA Network interface is down

SUP-WARN-804

Remote node is unreachable: HA Network link is down

SUP-WARN-805

Remote node is unreachable: HA Network gateway is unreachable

SUP-WARN-806

Remote node is unreachable: Remote HA IP address is unreachable

SUP-WARN-807

Remote node is unreachable: HA Tunnel Network interface is down

SUP-ERROR-808

Remote node is unreachable: Remote HA Tunneled IP address is unreachable

SUP-INFO-809

Canceling synchronization

SUP-CRITICAL-810

Unrecoverable replication error: canceling synchronization.

SUP-CRITICAL-811

Unrecoverable database error: canceling synchronization.

SUP-CRITICAL-812

Unrecoverable ActivID service error: canceling synchronization.

SUP-CRITICAL-813

Canceling synchronization

SUP-INFO-814

Nodes' synchronization successfully completed

SUP-ERROR-815

Nodes' synchronization error

SUP-INFO-816

Nodes' synchronization canceled.

SUP-INFO-817

Node role changed to Reference.

SUP-INFO-818

Node role changed to Authentication.

SUP-INFO-819

A node was added.

SUP-INFO-820

Service Status changed to Offline.

SUP-INFO-821

Service Status changed to Online.

SUP-INFO-822

Appliance is in single node mode.

SUP-INFO-823

A node was removed.

NGINX PROXY

SUP-INFO/SUP-ERROR-900

Nginx server error

SUP-INFO/SUP-ERROR-901

Nginx is restarted

SUP-INFO/SUP-ERROR-902

Nginx is stopped

IPMI

SUP-INFO-1000

IPMI Service enabled on IP_Address: $3

SUP-INFO-1001

IPMI Service disabled.

CERTIFICATES

CER-WARN-1

Certificate will expire in " + cert.getExpirationDays() + " days. sn:" + cert.getSerialNumber());

CER-CRITICAL-2

cert.getSubjectName() + " : " + " Certificate has expired at " + cert.getValidTo() + "! sn:" + cert.getSerialNumber());

LICENSES

LIC-WARN-103

One " + licenseType + " License expires in 2 month. Expiration date : " + endDate);

LIC-WARN-103

One " + licenseType + " License expires in 1 month. Expiration date : " + endDate);

LIC-WARN-103

One " + licenseType + " License expires in 1 week. Expiration date : " + endDate);

LIC-WARN-103

One " + licenseType + " License expires in 1 day. Expiration date : " + endDate);

LIC-WARN-103

One " + licenseType + " License expires today. Expiration date : " + endDate);

LIC-WARN-103

Remaining " + licenseType + " license is less than 10%.");

LIC-WARN-103

licenseType + " license count exceeded 20%.");

LIC-ERROR-104

No more valid " + licenseType + " available.");

SYSTEM

SYS-CRITICAL-2

subject + " used is now above 90 percent: Used "+used+" bytes Capacity "+total+"

subject: "System Disk", "ASM Disk" or "System Memory"

SYS-WARN-2

subject + " used is now above 80 percent: Used "+used+" bytes Capacity "+total+"

subject: "System Disk", "ASM Disk" or "System Memory"

DISKS

DIS-WARN/CRITICAL-2

System disk free space : xxx MB; Replication data : xxx MB; Appliance Backup size : xxx MB; Audit size : xxxMB; Redo Log size : xxx MB"

WARNING: When systemdiskspace < estimatedbackupsize*2 + 20G

CRITICAL: When systemdiskspace < estimatedbackupsize*2 + 10G

DIS-INFO-2

Disktype space used is now above 90 percent: Used "+systemusedspace+" bytes Capacity "+systemtotalspace+" bytes"

Disktype : "System Disk" or "ASM Disk"

DIS-INFO-2

Disktype space used is now above 80 percent: Used "+systemusedspace+" bytes Capacity "+systemtotalspace+" bytes"

Disktype : "System Disk" or "ASM Disk"

MIB SNMP OID 2 Value and Message Trigram Mapping

Label Mib OID2 Value

CER

activIDApplianceCertExpirationNotification

DIS

activIDApplianceDiskNotification

EVT

activIDApplianceEventsNotification

HEARTBEAT

activIDAppliancesnmpAgentHeartbeatNotification

LIC

activIDApplianceLicenseErrorNotification

SRV

activIDApplianceErrorNotification

SSP

activIDApplianceSelfServiceNotification

SUP

activIDApplianceSupervisorNotification

SYS

activIDApplianceSystemResourceUsageNotification