ActivID CMS User Portal Workflow

There are two ways to access the ActivID CMS User Portal, as illustrated in the following ActivID CMS User Portal workflow illustration.

ActivID CMS User Portal Workflow

Particularities Concerning Virtual Smart Cards

Since operators cannot recycle virtual smart cards, the following particularities apply to Virtual Smart Card (VSC) devices at the beginning of the User Portal workflow which differ from the process for physical smart cards:

  • If the VSC device was already issued but terminated (that is, it has the PRODUCED-UNASSIGNED state), the end user is nevertheless prompted to enroll the VSC device.

  • In the same way, if the enrollment of the VSC device has failed previously (that is, it has the PRODUCED-FAILED state), or was terminated following its replacement, the end user is nevertheless prompted to enroll the VSC device.

In both cases, the VSC device is automatically recycled at the beginning of the enrollment process.

For more details about virtual smart cards, refer to Managing Virtual Smart Cards in the ActivID CMS online documentation.

Particularities Concerning Mobile Smart Cards

Note: Support for mobile smart cards has been deprecated starting with ActivID CMS 5.4.

Mobile smart cards are “inserted” using NFC or Bluetooth.

NFC must be enabled on the mobile device (Android only) which can then be placed directly on or near a USB contactless reader or built-in contactless reader in order to insert the mobile smart card.

Bluetooth must be enabled on the mobile device and the HID Bluetooth Virtual Reader must be installed on the User Portal.

Note: The HID Bluetooth Virtual Reader is available on the HID Global Driver Download site as a .zip file containing the drivers for both iOS and Android devices.

Once the mobile device is paired with the User Portal machine, the mobile smart card is automatically inserted.

Note: The mobile smart card is automatically removed when the mobile device moves out of range. It is also possible to remove the card manually using the user interface of the mobile device; for details, refer to the HID Crescendo Mobile Application User Guide.

For more details about managing mobile smart cards, refer to Managing Mobile Smart Cards in the ActivID CMS online documentation.