ActivID CMS User Portal Overview

The ActivID CMS User Portal is a web-based application for accessing ActivID CMS self-service functions. Use the ActivID CMS User Portal to perform the following procedures:

• Issue a device (physical smart card, virtual smart card, or smart USB key),

  Note: Support for mobile smart cards has been deprecated starting with ActivID CMS 5.4.

• Issue credentials (mobile app certificates) for a mobile device,

• Get updates for a device,

• Report a device incident (for example, a device has been lost, left at home temporarily, stolen, or has been damaged),

• Cancel a previously reported device incident,

• Unlock a device (for example, if too many consecutive incorrect PINs are entered),

• Reset a forgotten PIN,

• Change the PIN,

• Set or change the answers to security questions, and

• Download escrowed certificates.

The actions that can be performed using the ActivID CMS User Portal depend on the configuration of the ActivID CMS, the current state of the device, and whether or not there are pending device update requests logged for the device.

• Title – “ActivID CMS User Portal.” The name of the current task is also displayed at the top of the page.

• Body – Informational text about the page.

• Local Settings – Click this link at the bottom of the page to generate a report showing the local workstation configuration. The information in the generated report can assist the Help Desk operator to resolve any potential problems you may encounter with the workstation.