Issuing a Replacement Device

To issue a replacement device, either a Help Desk operator or the user can submit a replacement device request.

A device can be replaced for a number of possible reasons:

Type of Replacement	Reason
Permanent Replacement (EOL)	DAMAGED
	EXPIRED
Permanent Replacement	LOST
	STOLEN
Temporary Replacement	FORGOTTEN

It is important to understand the replacement workflow, which may result in having additional devices for the user:

• When a replacement request is created, the active "target" device is invalidated and all associated credentials are suspended, including any credentials which may be shared with a mobile device (mobile app certificates).

• If a replacement request is canceled, the original device (now invalid) is restored and the replacement device is unbound if assigned.

• If a temporary replacement device is terminated, the original device (now invalid) is restored and the temporary device is terminated.

• Issuing a permanent replacement device terminates the invalid devices.

Example illustrating a permanent replacement over temporary replacement:

Replacement Device Requests by a Help Desk Operator

Help Desk operators can either submit a replacement device request through local issuance or self-enrollment. For mobile smart cards, remote issuance of the replacement device is also available.

Replacement Device Request by User

Once a user declares a device incident through the ActivID CMS User Portal, a device replacement request is automatically created.