Practical Example 3: Help Desk

Many companies use centralized custom help desk management applications. These applications have unified, branded Graphical User Interfaces and make it possible to manage most IT resources from a single help desk interface.

The ActivID CMS CCM API makes it possible for such systems to manage devices and credentials remotely and centrally along with all other credentials/accesses users may have. CCM allows an instance to:

• Suspend/Resume/Revoke a device.

• Suspend/Resume/Revoke one or several credentials from a device.

• Compute response to a card PIN unlock challenge.

• Set the initial password required for self-issuance of a blank card by a user.

• Set security question answers for a user.

• Get information about the content of a device.