Searching for a Device Request

Use this method if you want to search for a request for a specific user.

1. In the Search for users drop-down lists, accept the default starting with to search using any one of the listed user identifiers.

   Alternatively, select matching from one or more of the drop-down lists for specific user identifiers, and then enter the attribute(s) in the field(s).

   To add a custom search field, see Setting Parameters for User Attributes.

2. For the From groups option, you can restrict your search by selecting one or more of the following options:

   • All—Include all of the displayed groups.

   • None—Clear any selected group.

   • Select one or more individual groups in which you want to search.

3. In the Limit number of results to field, enter a value. To improve performance, set the value between 1 and 10.

4. Click Search.

   If a record matches the search criteria, then the requested information appears in a table at the bottom of the page.

   

Use this method to search for a request of a specific type.

1. For the Search for a request using option, select Request Attributes.

   

2. From the Status drop-down list, select one of the following:

   • All (default)

   • Requested

   • Pending

   • Denied

   • Failed

3. In the Type drop-down list, select one of the types of request:

   • All (default)

   • Issuance

   • Replacement

   • PIN Unlock

   • Applications Update

   • Re-issuance

   • Device Lock/Unlock

   • Recycle

   

   If you selected Issuance or Re-issuance, then additional fields appear. You must specify for which device to search:

   • With card activation In the context of ActivID, card activation refers to the unlocking of an application or GlobalPlatform locked card. This operation is usually associated with batch issuance and help desk operations. In the context of PIV, card activation implies PIN authentication to the PIV card to “activate” privileged operations.

   • Without card activation

   • All

   

   If you selected Replacement, then you must specify any of the following reasons for replacement that apply:

   • Damaged

   • Expired

   • Forgotten

   • Lost

   • Stolen

4. Click Search.

   If a record matches the search criteria, then the requested information appears in a table at the bottom of the page.