Terminating a Device

Terminating a device revokes the device’s credentials and unassigns the device from the user. It does not perform any physical action on the device itself. You cannot terminate a device that has been declared forgotten, damaged, lost or stolen.

Note:

  • ActivID CMS can revoke only the credentials issued using ActivID CMS.

  • Terminating a primary device also terminates its derived devices automatically.

  1. Go to the Help Desk Overview page.

  2. In the Cards, Virtual Smart Cards, Mobile App Certificates, or YubiKeys section, click Terminate next to the card or device you want to terminate.

    The Device Termination page appears:

    Note: If ActivID CMS finds a secondary (derived) device, an additional warning is displayed in the confirmation screen as shown above.

  3. Click Submit.

    After ActivID CMS has revoked all of the user’s credentials and unassigned the device, a confirmation message appears.

  4. Click Done. The Help Desk page reappears.

    Important: Now, you can recycle the terminated device and issue it to another user. For more information, see Recycling a Device.
    However, if a virtual smart card is terminated in the Operator Portal, its policy cannot be updated because it remains referenced by the virtual smart card on the user’s computer. As a result, the virtual smart card remains in the database and is not recycled.