Check the Log Files

When you start ActivID CMS for the first time, it creates a set of log files. These log files contain the events about the activity of the system. They are used to help with troubleshooting in case of system problems.

After ActivID CMS is up and running, check the log files to make sure that the system is working properly. You should also check the log files from the Web server.

The logs of the ActivID CMS servers are in cms_install_dir\logs where cms_install_dir is the directory into which ActivID CMS is installed. (By default, C:\Program Files\HID Global\Credential Management System).

The logs of the Web server are located in the cms_install_dir\tomcat\logs directory.