Canceling a Temporary Device

Canceling a temporary device revokes the temporary device’s credentials, unassigns the temporary device from the user, and re-activates the user’s permanent device. You do not need to have the temporary device in hand in order to cancel it.

  1. Go to the Help Desk Overview page.

  2. In the Cards, Virtual Smart Cards, or YubiKeys section, click Cancel.

    After ActivID CMS has revoked all of the user’s temporary credentials, unassigned the temporary device, and re-activated the user’s permanent device (including the credentials), a confirmation message appears.

  3. Click Done.

    4. Important: Now, you can recycle the terminated device and issue it to another user. For more information, see Recycling a Device.