Resynchronizing an SKI Application

Important: Before you can resynchronize an SKI Symmetric Key Infrastructure application, you must make sure that:

  • A device containing an SKI application has been assigned to the user.

  • Your ActivID AAA Server is up and running.

With ActivID CMS, you can issue devices containing SKI applications. These SKI applications enable the user to access resources using a dynamic password generated by the device.

ActivID CMS issues devices with SKI credentials for synchronous and asynchronous authentication. For synchronous authentication, the information in the SKI application must be in sync with the information stored in the ActivID AAA Server. If this is not the case, then the authentication will fail. This procedure resynchronizes an SKI application that is out of sync with ActivID AAA Server.

  1. Go to the Help Desk Overview page.

  2. In the Cards section, under Applications, click the Resynchronize button next to the appropriate SKI application. The Application Resynchronization page appears:

  3. Enter a value for the Clock and Counter. These values are retrieved from the device by using ActivID ActivClient.

    For more information on the clock and counter, refer to the HID ActivID ActivClient documentation.

  4. Click Submit.