Unlocking a Device

The access to information stored on a device is protected by a PIN.

When trying to use the device, if a user enters too many wrong PINs consecutively, then the device is automatically locked. It cannot be used until it is unlocked.

The following steps apply to an ActivID CMS configuration with “Both Self and Assisted Online” or “Assisted Online Only” unlock methods. For more information, see Configure the ActivID CMS User Portal or refer to the HID ActivID Credential Management System User Portal User Guide.

Note: When a virtual smart card is locked, it can be unlocked in the User Portal by clicking on the “Forgot your PIN?” link.

  1. Select the Device Update tab.

    The Device Update page appears:

  2. From the Select the smart card reader drop-down list, select the appropriate card reader.

    Note: YubiKey devices inserted in the client machine appear as a card reader with a card inserted.

  3. Insert the card you want to unlock into the card reader you selected.

    Warning! Do not remove the card from the reader during this process.

  4. Click Proceed.

    If the device is locked, the following page appears:

  5. Click Next. After ActivID CMS unlocks the device and sets the PIN to a temporary value, the following page appears:

  6. Enter and confirm a new PIN.

  7. Remove the card from the reader. The initial Device Update page reappears.