About Security Questions Authentication Method

Security questions require the user to answer personal questions. If security questions are configured as the authentication method to log on to the ActivID CMS User Portal, then an ActivID CMS operator must define these security questions.

The first time a user connects to the ActivID CMS User Portal, the user is prompted to provide personal answers to the security questions. Authentication on the User Portal at first connection is done using one of the authentication methods described in ActivID CMS User Portal Authentication Methods, excluding security questions.

The ActivID CMS User Portal enables users to update the answers to their security questions. For more information, refer to the ActivID CMS User online documentation.

Security questions can be locked, and their answers can be reset in either of two cases:

• When a user enters wrong answers too many times, the security questions authentication method can be locked.

• When an ActivID CMS Help Desk operator resets answers to security questions, users are forced to re-initialize their answers.

In both cases, users are prompted to re-initialize the answers to security questions the next time they connect to the ActivID CMS User Portal.