Searching for a Device by User Attributes

Use this method if you want to search for a device for a specific user.

1. In the Welcome page, select the Help Desk tab.

   

2. For the Search for a device using options, select User Attributes.

3. In the Search for users drop-down lists, accept the default starting with to search using any one of the listed user identifiers.

   Alternatively, select matching from one or more of the drop-down lists for specific user identifiers, and then enter the attribute(s) in the field(s).

   To add a custom user attribute setting, see Setting Parameters for User Attributes.

4. In the From groups section, select one of the group options that you want to search, or click All to select all groups.

5. In the Limit number of results to field, enter a value.

   To improve performance, set the value between 1 and 10 in the limit number of results field.

6. Click Search.

   If a record matches the search criteria you selected, then ActivID CMS displays that user’s information in the table at the bottom of the Help Desk page.

   

7. In the User ID column, click the user ID. The Help Desk Overview page appears:

   

8. In the Cards, Virtual Smart Cards, Mobile App Certificates, or YubiKeys section, click the task you want to perform on the device, or, in the associated Action column, on a specific credential or request.

   Note: Refer to specific sections in this documentation that describe how to perform the task that corresponds to the one you selected.

9. Click Done.