Device Request Types

The following table lists the different request types that can be generated for devices.

Note: You cannot create a device request from the Requests page.
Create device requests from the Device Issuance page. For more information, see Issuing Devices.
For information on how to use the Help Desk tab, see Using the Help Desk.

Device Request Types
Request Type	Description	Action
Issuance	An Issuance operator requests the issuance of an initial device for a user.	Approve, deny, or cancel
Replacement	A user (using the ActivID CMS User Portal) or a Help Desk operator requests a temporary or permanent replacement device.	Approve, deny, or cancel
PIN Unlock	A Help Desk operator submits a request so that the user can unlock his/her device using the ActivID CMS User Portal.	Cancel
Applications Update	An operator requests an applications update (to add an application to or delete an application from a user's device after the device has been given to the user, or to add applications to a mobile device that was issued to the user).	Cancel
Re-issuance	An operator submits a request to re-issue a user's device.	Cancel
Device Lock/Unlock	A Service Bureau requests the device management locking during pre-issuance, then ActivID CMS requests the device unlock during personalization.	Cancel
Recycle	A device is terminated and needs to be recycled.	None (managed internally)