Requesting Device Re-Issuance

1. Go to the Help Desk Overview page.

2. In the Cards, Virtual Smart Cards, or YubiKeys section, click Request Re-Issuance.

   Note:
   For virtual smart card deployments: When ActivClient is installed, virtual smart cards are listed both as “Microsoft Virtual: Microsoft Virtual Smart Card X” and “ActivClient: Microsoft Virtual Smart Card X”. Only the first option should be used.

   The Device Re-Issuance Request page appears:

   

3. From the Target Device Policy drop-down list, select the target device policy.

   Lists of actions that affect the device appear beneath the drop-down list. These actions vary depending on the target device policy you select. The target device policy you select represents the content of the device after you run a device re-issuance request. This is not the current content of the device.

4. Click Submit. A confirmation message appears.

5. Click Done.

   The user can now execute the device re-issuance request using the ActivID CMS User Portal. Alternatively, an operator can execute the request from the Operator Portal using the Device Update tab, if the user provides the device.