Error Management
The ActivID CMS server-based solution is designed to report detected errors that may occur during batch processing and device update operations. Error management begins with understanding where and why errors occur that affect the batch processing and device update operations. Errors generally fall into two main categories:
-
Errors that prevent the batch process operations from completing.
-
Errors that that prevent a device applications update from being posted on the ActivID CMS server.
Batch Process Errors
Errors are problems or conditions that adversely affect a batch from completing its operation. Errors returned by the batch operation are indicated by an error code displayed in the Scheduled Tasks window (circled in red in the following illustration).
The error codes most commonly detected during renewal and administration batch processes are listed in the following table, with a brief description of the error associated with each code.
|
Error Code |
Description |
|---|---|
|
00 |
The batch was completed successfully. |
|
01 |
Unknown error occurred. |
|
02 |
Initialization failed. The batch was unable to connect to the CMS database or to the CMS portal. |
|
03 |
The first PL/SQL query could not be executed. |
|
04 |
The second PL/SQL query could not be executed. |
|
05 |
The third PL/SQL query could not be executed. |
|
06 |
No reports were stored on the file system. |
|
07 |
No reports were sent by email. |
Device Applications Update Errors
This section lists errors that prevent the posting of device applications updates. Report summaries attached to each renewal batch list the number of device errors detected. Error codes for each device are displayed in the REP_RNW_ERROR_YYYYMMDDhhmmss.csv file in a column titled Error Message.
The error codes most commonly detected during device applications updates are listed in the following table, with a brief description of the error associated with each code.
|
Error Code |
Description |
|---|---|
|
RNW_01 |
Cannot get the list of devices linked to a user. |
|
RNW_02 |
Repository where the active certificate is is not in sync with CMS database. |
|
RNW_03 |
Cannot get the current device policy from the device. |
|
RNW_04 |
Cannot get the renewal device policy from the configuration context. |
|
RNW_05 |
Cannot update the device with the renewal device policy. |
|
RNW_06 |
Cannot get email address from user. |
|
RNW_07 |
Cannot send email to user. |
|
RNW_08 |
Cannot list devices. |
|
RNW_09 |
Cannot update certificate repository. |
