Verifying Coupler Connections

1. From the Devices menu, select Device Info....

   

   The following window appears if no coupler is connected:

   

2. Connect your ActivID coupler and then click Refresh:

   

3. Put a token on the coupler and click Test to check whether the connection is working properly. If the test is successful, a list of compatible profiles is displayed in the Profile Compatible section:

   

   Otherwise, a failure message is displayed:

   

   Note: When a Desktop Token V2, Pocket Token V3 or Token One V4 device fails, it displays a message beginning with “COM :” followed by a number. Take note of this number; it may be requested by the Support team for troubleshooting purposes.

4. If you connect a new coupler, click Refresh to refresh the Coupler information.