First Time Login

Follow the below procedure in your first login:

Open the Administration Portal URL, provided in your welcome email with your browser application.
You will be prompted to enter User identifier (mentioned in your welcome email), click NEXT.
After this, you will be directed to a login screen, where you will be prompted to reset your password. Click Next after creating your new password.
The Account Setup page opens, where you can see a QR code, used to activate your HID Approve application. Open the HID Approve application from your mobile phone and scan the QR code.
Wait until your service is registered, you will receive the success message in your HID Approve application.
You will be prompted to enter a Friendly Name for your mobile phone.

Click Save, you will be directed to the Home page.

Signing In to Administration Portal

Once you have setup your account and HID Approve as explained above, you will not have to repeat the QR code capture process in further logins. You will be able to login to the Administration Portal using the HID Approve mobile application with a simple swipe to Approve the login.

Follow the below procedure in subsequent log-in:

Enter your Username and Password.
In the Login page, you can select the desired HID Approve Device. Click Next.

You will receive the push notification in your HID Approve application, with a prompt to Approve or Decline.
After swiping to Approve the login request, you will be taken to the Home page.

Note: The user will be automatically logged out of the session while clicking the reload or refresh button on the browser.

Note: The user will be automatically logged out of the session upon closing the tab and will land on the login page if the user tries to land on the same tab using Ctrl + Shift + T.