Unlocking Crescendo 2300 iCLASS® card using Microsoft Identity Manager (MIM)

The Crescendo 2300 iCLASS® card PIN will lock if the user presents six consecutive incorrect PINs. When the PIN is locked, you cannot use the card until you unlock the PIN.

Unlock the Smart Card as an Administrator

  1. Log on to Microsoft Identity Manager (MIM) Management console.

  2. Under Manage User Smart Cards, select Unblock a user's smart card.

  3. Search for the required user using the Look Up... function.

  4. In the returned results, select the smart card to unlock.

  5. Verify the smart card details and then select Unblock this smart card.

  6. The Unblock Wizard launches. If configured, the wizard prompts for additional data. Enter the data and click Next.

  7. Enter and confirm a New PIN code, and then click OK.

    Important:

    The PIN requirements are as follows:

    • PIN length is about 4 to 8 characters

      NOTE: Ignore the maximum PIN length value specified in the UI

    • It can be an alphanumeric PIN with at least one special character (e.g. !,@,#,$)

    • Weak PIN values are not allowed (a PIN is considered weak if the difference between consecutive characters is fixed. For e.g. 1234, ABCD, 86420, acegik are considered weak PINs).

  8. A Request Complete page opens which confirms your request for unlocking the smart card.

Unlock the Smart Card as an End User

  1. Log on to Microsoft Identity Manager (MIM) Management console.

  2. Under View My Information, select Show details of my smart card.

  3. Verify the smart card details and then select Unblock this smart card.

  4. Follow the Unblock Wizard steps 6-8 to complete the unlocking procedure.