Using HID CMS Self-Service

You can issue and manage your devices using the HID CMS Self-Service Portal.

Prerequisites: Before you begin, make sure that:

  • A CMS server is up and running and the HID CMS Self-Service Portal can connect to it.

  • A smart card reader is installed on your station (if applicable).

  • The installed smart card reader is correctly configured.

    Note: The appropriate card reader software driver might need to be installed on the workstation/computer; however, this is not a requirement for all readers.

  • All required software is installed (for example, ActivID ActivClient or an applicable Mini-Driver) on the workstation/computer.

You can connect to HID CMS Self-Service using the following URL: https://<CMS Server>/aims/selfservice

There are two authentication options available:

If you choose:

A page appears where you can enter your username and password:

If you choose:

The following page appears:

Make sure your device is connected and click Log In. You are prompted to select the certificate for your device; then you are prompted for your PIN.

Important: If authentication using your device fails, you must close your browser before you try again. If you click Cancel, you can log in using a password; however, if you attempt to log in again with your device (without having closed the browser), the authentication will fail.

After authentication, you reach your My Devices page:

All your devices are displayed and you can perform various actions (update, unlock, etc.) by clicking on the action buttons) associated with each device.

A menu is available in the top right corner. You can use it to access online documentation, or log out and return to the home page:

Current Limitations

  • The self-service portal does not support multiple LDAP directories.

  • You can authenticate with a YubiKey device using the Microsoft Minidriver; however, it is not possible to authenticate with a YubiKey device that uses an RSA 3K key.

  • Authentication with an RSA 3K key is only possible when you are using Crescendo Key v3 or Crescendo 4000 devices, using the HID Crescendo Minidriver.