Change Your PIN

  1. Connect the device whose PIN you want to change, and click on the Change PIN icon (Change PIN icon):

    My Devices page displaying a device in the Active state showing the Change PIN icon outlined in red, with an Add Device button in the top right corner

  2. Checks are performed to verify that the ActivID CMS Web Browser extension and HID CMS Client are installed.

    Note: Refer to Troubleshooting if these checks are not successful.

  3. A check is then performed to detect your device:

    Change PIN dialog box during Check Device step with a Cancel button in the bottom right corner

    Important:

    If no device is detected, or the wrong device is detected, you are prompted to connect your device and hit Refresh:
    Change PIN dialog box during Check Device step displaying instructions for when a device is not detected, with a Refresh button in the top right corner outlined in red and with a Cancel button in the bottom right cornerChange PIN dialog box during Check Device step displaying instructions for when the wrong device is detected, with a Refresh button in the top right corner outlined in red and with a Cancel button in the bottom right corner

  4. Once your device is detected, you are prompted to change your PIN:

    Change PIN dialog box during Change PIN step showing the empty Current PIN field selected, with a Cancel button in the bottom right corner

  5. Enter and confirm your new PIN, then click Next:

    Change PIN dialog box during Change PIN step showing the New PIN field being entered with a pop-up displaying PIN requirements, with a Cancel button and a Next button in the bottom right corner

    6. After your device PIN is changed, the Change PIN dialog box closes automatically, and you return to your My Devices page:

    My Devices page displaying a device in the Active state, with an Add Device button in the top right corner

Important: If your device contains a FIDO application using a shared PIN, the FIDO application PIN is automatically updated when you change the device PIN. For more information about FIDO applications, see Particularities Concerning FIDO Applications.