Report an Incident

  1. Click on the Report Incident icon (Report Incident icon) below the device for which you want to report an incident:

    My Devices page displaying a device in the Active state with the Report Incident icon outlined in red and with the Add Device button in the top right corner

  2. The Report Incident dialog box is displayed:

    Add Device dialog box during Issue Device step with Device Issuance in progress

  3. Choose the reason for declaring the incident, (or click Cancel or Close Dialog Box icon to close the dialog box).

    Add Device dialog box during Issue Device step with Device Issuance in progress

  4. After you select the reason, click on Report Incident.

  5. The Report Incident dialog box closes automatically, and your My Devices page now displays the device as stolen or lost (as applicable):

    My Devices page displaying a device in the Active state  with the Add Device button in the top right corner

    Important: The device credentials are now revoked.