Unlock Your Device

  1. Connect the device you want to unlock and click on the Unlock Device icon (Unlock Device icon):

    My Devices page displaying a device in the Active state with the Unlock Device icon outlined in red and with the Add Device button in the top right corner

  2. Checks are performed to verify that the ActivID CMS Web Browser extension and HID CMS Client are installed.

    Note: Refer to Troubleshooting if these checks are not successful.

  3. A check is then performed to detect your device:

    Unlock Device dialog box during Check Device step, with a Cancel button in the bottom right corner

    Important:

    If no device is detected, or the wrong device is detected, you are prompted to connect your device and hit Refresh:
    Unlock Device dialog box during Check Device step when your device is not detected, with a Refresh button in the top right corner outlined in red and with a Cancel button in the bottom right corner Unlock Device dialog box during Check Device step when the wrong device is detected, with a Refresh button in the top right corner outlined in red and with a Cancel button in the bottom right corner

  4. Once your device is detected, you are asked to confirm the unlock operation:

    Unlock Device dialog box during Check Device step showing the device detected, with a Refresh button in the top right corner and with a Cancel button and a Next button in the bottom right corner

  5. Click Next. The device PIN is reset:

    Unlock Device dialog box during Reset PIN step showing PIN Reset operation in progress

  6. After the PIN is reset, you are prompted to change the PIN:

    Unlock Device dialog box during Change PIN step with empty New PIN field selected

    Important: For security reasons, it is imperative that you set a new PIN. If you do not complete this process, the temporary PIN displayed will be set.

  7. Enter and confirm your new PIN, then click Next.

    8. After your device is unlocked with its new PIN set, the Unlock Device dialog box closes automatically, and you return to your My Devices page:

    My Devices page displaying a device in the Active state, with an Add Device button in the top right corner

Important: This operation changes the device PIN. If your device contains a FIDO application using a shared PIN, the FIDO application PIN is automatically updated when you change the device PIN. For more information about FIDO applications, see Particularities Concerning FIDO Applications.