Update Your Device

When an update is available for your device, an icon (Update available icon) is displayed in the top right corner of the device tile.

  1. Connect the device you want to update and click on the Update Device icon (Update Device icon) :

    My Devices page displaying a device in the Active state with an available update icon displayed and with the Update Device icon outlined in red and the Add Device button in the top right corner

  2. Checks are performed to verify that the ActivID CMS Web Browser extension and HID CMS Client are installed.

    Note: Refer to Troubleshooting if these checks are not successful.

  3. A check is then performed to detect your device:

    Update Device dialog box during Check Device step with a Cancel button in the bottom right corner

    Important:

    If no device is detected, or the wrong device is detected, you are prompted to connect your device and hit Refresh:
    Update Device dialog box during Check Device step when your device is not detected, with a Refresh button in the top right corner outlined in red and with a Cancel button in the bottom right cornerUpdate Device dialog box during Check Device step when the wrong device is detected, with a Refresh button in the top right corner outlined in red and with a Cancel button in the bottom right corner

  1. Once your device is detected, you are prompted for your PIN:

    Update Device dialog box during Verify PIN step with empty Enter Device PIN field selected and with a Cancel button in the bottom right corner

  2. Enter your PIN and click Next. The device is then updated:

    Update Device dialog box during Update Device step with device update in progress

    3. After your device is updated, the Update Device dialog box closes automatically, and you return to your My Devices page:

    My Devices page displaying a device in the Active state, with an Add Device button in the top right corner