Update a Device

  1. On the Devices page, click on the action button () in the details of the connected device and select Update:

    Note: On the User page, a warning icon () is displayed next to the status of the device when an update is required. The procedure for updating a device is the same as described here.

  2. Select the device policy using the Choose Device Policy drop-down list and click Continue:


    Note: Once you select the device policy, details about the applications impacted by the update are displayed.

  3. Enter the device PIN and click Continue to update the device:

    After the update is completed successfully, the Devices page is displayed again:

Important: If the update fails, a dialog box appears with information concerning the error encountered:

Note: You can click to copy the error information.

  • Clicking Retry attempts the update again using the same parameters. Do not remove the device from the reader.

  • Clicking Cancel returns to the Devices page; the device is still assigned to the user, but is displayed as Invalid. You can either update the device or terminate it.