About the HID CMS Operator Portal

Important: Currently, the HID CMS Operator Portal is accessible for specific operators only. See Current Limitations below for more details.

Operators can issue and manage devices using the HID CMS Operator Portal interface. Currently, this Operator Portal has limited functionality. To connect to the HID CMS Operator Portal , use the following URL: https://<CMS Server>/aims/gui

After authentication, you reach the portal’s Welcome page:

Overview of Welcome Page

The Users and Devices menus are available on the Welcome Page:

Click the Users menu to search for a user, and issue and manage their devices.

Click the Devices menu to perform various actions (terminate, recycle, etc.) on connected devices.

Note: You can also use the corresponding buttons in the left panel to access the Users and Devices pages:

Button to access Users Page

Button to access Devices Page

The left panel can be hidden or expanded using the buttons in the top left corner of the Welcome page:

Button to hide panel

Button to expand panel

Two additional buttons are found in the top right corner of the Welcome page:

Help button to access online documentation

Button to log out and return to the standard interface

Current Limitations

  • Only operators with specific predefined roles can access the HID CMS Operator Portal. For details about defining and assigning these roles, see Configuring Operator Permissions.

  • When support for multiple devices is enabled (see Setting Parameters for Devices in the ActivID CMS online documentation), users will not be able to manage their devices with the User Portal and will need to contact the Help Desk instead.
  • If an operator declares an incident for a device (lost or stolen) using the HID CMS Operator Portal, they must also use the HID CMS Operator Portal to either replace or terminate the device.
  • It is not possible to manage a device that was declared lost or stolen in the HID CMS Operator Portal using the legacy ActivID CMS Operator Portal. However, once the lost or stolen device has been recycled or terminated using the HID CMS Operator Portal, it is then possible to remove it from the database using the legacy ActivID CMS Operator Portal.

  • If an operator assigns a device to a user using the HID CMS Operator Portal, there is no email containing an initial password sent to the user.