Update a Device

  1. On the Devices page, click on the action button (Action Menu icon) in the details of the connected device and select Update:

    Update menu item

    Note: On the User page, a warning icon (Yellow warning icon) is displayed next to the status of the device when an update is required. The procedure for updating a device is the same as described here.

  2. Select the device policy using the Choose Device Policy drop-down list and click Continue:

    Device Update screen during Select Device Policy step with Applied Changes listed below Choose Device Policy drop-down list, and with a Cancel button and a Continue button in the top right corner

    Note: Once you select the device policy, details about the applications impacted by the update are displayed.

  3. Enter the device PIN and click Continue to update the device:

    Device Update screen during Verify PIN step with the Enter Device PIN field blank, and with a Cancel button and a Continue button in the top right corner

    After the update is completed successfully, the Devices page is displayed again:

    Devices page displaying a connected device whose status is Active with its PKI certificates information displayed, and with a Refresh button in the top right corner

Important: If the update fails, a dialog box appears with information concerning the error encountered:

Device Update Failed dialog box displaying information about the error, with a Cancel button and a Retry button in the bottom right corner

Note: You can click Copy icon to copy the error information.

  • Clicking Retry attempts the update again using the same parameters. Do not remove the device from the reader.

  • Clicking Cancel returns to the Devices page; the device is still assigned to the user, but is displayed as Invalid. You can either update the device or terminate it.