Declare an Incident for a Device

  1. On the User page, click on the action button (Action Menu icon) in the details of the device and select Declare Incident:

    Declare Incident menu item

    The Declare Incident dialog box is displayed:

    Declare Incident dialog box where you can select the reason of the incident, with a Cancel button available at the bottom right

  2. Select the appropriate reason and click Confirm:

    Declare Incident dialog box where a reason for the incident ("The device is lost") is selected, with a Cancel button and a Confirm button in the bottom right corner

    After the incident has been submitted, the User page is displayed again and the device status has been updated based on the incident declared:

    User page displaying a device whose status is shown as Lost

Note: If the device was using an EntraID passkey-enabled service, it is unregistered from Microsoft EntraID.
Important: When an incident is declared, all the PKI credentials are revoked.