Unlock a Device

  1. On the Devices page, click on the action button (Action Menu icon) in the details of the device you want to unlock and select Unlock PIN:

    Unlock PIN menu item

    A dialog box appears:

    Unlock PIN dialog box, with a Cancel button and an Unlock button in the bottom right corner

  2. Click Unlock to unlock the device. You are then prompted to set a new PIN:

    Unlock PIN dialog box, where you must specify your own PIN, with a Cancel button and a Confirm button in the bottom right corner

    Note: If you click Cancel or close the browser before setting a new PIN, you can retrieve the temporary PIN using the Get Initial PIN action (see Get the Initial PIN for a Device). However, for security reasons, it is strongly recommended to set a new PIN.

  3. Enter and confirm your new PIN, then click Confirm.

    After the device is unlocked, the Devices page is displayed again:

    Devices page displaying a connected device whose status is Active, with its PKI certificates information displayed