Update a Device

  1. On the Devices page, click on the action button (Action Menu icon) in the details of the connected device and select Update:

    Update menu item

    Note: On the User page, a warning icon (Yellow warning icon) is displayed next to the status of the device when an update is required. The procedure for updating a device is the same as described here.

    Device Update screen during Select Device Policy step with Applied Changes listed below Choose Device Policy drop-down list, and with a Cancel button and a Continue button in the top right corner

  2. Select the device policy using the Choose Device Policy drop-down list and click Continue.

    Note: Once you select the device policy, details about the applications impacted by the update are displayed.

    Device Update screen during Verify PIN step with the Enter Device PIN field blank, and with a Cancel button and a Continue button in the top right corner

  3. Enter the device PIN and click Continue to update the device.

After the update is completed successfully, the Devices page is displayed again:

Devices page displaying a connected device whose status is Active with its PKI certificates information displayed, and with a Refresh button in the top right corner

Important: If the update fails, a dialog box appears with information concerning the error encountered:

Device Update Failed dialog box displaying information about the error, with a Cancel button and a Retry button in the bottom right corner

Note: You can click Copy icon to copy the error information.

  • Clicking Retry attempts the update again using the same parameters. Do not remove the device from the reader.

  • Clicking Cancel returns to the Devices page; the device is still assigned to the user, but is displayed as Invalid. You can either update the device or terminate it.