New: HID Visitor Manager Custom Fields

Posted by: HID Visitor Manager Product Management

SEP 2021

New - Customize Your Visitor Management Solution with HID Visitor Management Custom Fields Capability

Traditionally, visitor management solutions do exactly what they say on the tin and follow similar design — leaving limited scope for unique business needs and niche visitor requirements.

But what if your solution had widened parameters and allowed you to conveniently capture the exact visitor information you need, no matter how peculiar or irrelevant it may seem to other organizations?

To enhance the customization of visitor workflows, HID has introduced the option to configure custom fields in the check-in process of HID Visitor Manager — HID's cloud-based visitor management solution. Providing the option to integrate custom fields within the check-in workflow means that organizations can create their own data collection points to gather specific information based on what is important for them.

What Does It Solve?

Perhaps in your organization, you might have configured your own alternative ways to collect additional visitor information outside of your standard process. Whether this is manually adding data into a spreadsheet as an extra step at check-in, or by receptionists verbally asking additional questions, it’s now easy to collect all the visitor information you need with one single, uniform visitor point.

Here are some examples of the custom field options that you can configure for visitor check-in with HID Visitor Manager:

  • Open text fields – For open-ended questions where visitors can provide a piece of information. For example, their number plate, locker number or name of the event or class they are attending.

  • Controlled drop down list – For conditional questions where visitors can provide a specific answer. For example, “Do you have the following document with you today? Please select yes or no.” or “Which zone did you park in? Please select from the list.”

  • Calendar based fields – For the collection of information which is bound to a date. For example, “What date did you complete the safety training? Please select from the calendar below.”

Why Is It Useful?

Being able to create your own information collection points brings a whole world of benefits and customization possibilities to your visitor management. Drivers for these configurations might include organizational policies, health and safety standards and requirements, operational and facility management, or even feedback on your visitor experience — the list is endless.

What Are the Benefits?

  • An easy to use, customizable solution. Providing the option to use custom fields in HID Visitor increases the versatility of the solution and means that it can accommodate for customers from all types of organizations, industries and niches — no matter their security level.

  • A solution that evolves with you, instead of restricting you. Custom fields can be changed over time, to meet your changing requirements and visitor standards. This way, your visitor management solution can adapt to your changing strategy.

To get started using this feature in your HID Visitor Manager application, read our online help guide.