What's New? - Visitor Manager

Find out what's new in the HID Visitor Manager application to continuously improve your workflows. Whether it be new features or updated capabilities, you can keep up to date here.

Spring 2023 Releases

• Kiosk Branding:

  Admins can upload a separate logo for kiosk and select a theme for kiosk to suit their organization branding. Helps with branding consistency as visitors interact with kiosk. Learn more>>

• Emergency Management:

  Added tools for reception staff to send communications to visitors during an emergency. Staff can send SMS messages to checked in visitors if they have visitor phones numbers on record. Helps with mass communication to visitors when its most needed. Learn more>>

• Preferred Name:

  Added fields to capture visitor’s "Preferred Name” when registering and checking in and out visitors. Allows organizations to meet visitors’ expectations to be able to capture and print their preferred names on badges, in addition to their legal names. Learn more>>

Winter 2022 Releases

• Visitor Registration:

  Upon receiving an invite, guests may complete their profile ahead of time via smartphone. This is especially useful when hosting groups, as it significantly reduces time spent in line. Learn more>>

• Flexible Retention Policy:

  Gain peace of mind knowing all policies are met and your organization has complete control over the visit and visitor data. Learn more>>

• Visitor Check-in Alerts:

  Alerts can now be created for specific locations. Learn more>>

Summer & Autumn 2022 Releases

• Added Identity Provisioning and SSO support for Okta:

  Automatically import user information and set up Single Sign-On with Okta. Learn more>>

• Added Prowatch PACS Agent:

  Provision visitor details and requisite clearances HID Visitor Manager to Prowatch​. Learn more>>

• Multi-language support for Screening Questions:

  Visitors can answer screening questions in the language of their choice. Learn more>>

• Support for Dymo Printer:

  Print the visitor badge using Dymo 550 series printers. Learn more>>

• Added Identity Provisioning support for AD via LDAP

  Automatically import user information from LDAP to HID Visitor Manager. Learn more>>

• Visitor Check In Alerts:

  Added on-screen alerts and instructions for front desk clerks during check-ins based on the visit type, visitor type, affiliated company and more. Learn more>>

Winter & Spring 2022 Releases

Our visitor management solutions had two releases recently that we wanted to share a quick recap on.

Recent updates improve the solution capabilities and user experience, some of the highlights include:

• Single Sign-On using SAML:

  Adds convenience of single sign-on for HID Visitor Managers admins and employees. Works with Azure AD, Okta, and more. Learn more>>

• Azure AD Identity Syncing:

  Eliminate manual entry of identities and makes identity management easier by integrating, allowing corporate users to sync with HID Visitor Manager. Learn more>>

• Flexible Data Input Fields for Visitors:

  Simple configuration lets the solution expand to capture new data input fields for visitors during check in. Learn more>>

• Conference room support:

  Operators can now direct the visitors to the conference room selected by the host in the outlook invitation. Learn more>>

• Expanding 3rd party integrations:

  More PACS and peripheral integrations are added to the platform. Check currently supported PACS systems and devices and peripheral setup guides for more on which are supported.

We are excited to see HID Visitor Manager expanding its IT integrations and consider more than just the experience of the visitor as part of our overall solution.

Old Updates

• Pre-screening process for returning employees

  The flexible screening questions feature is now extended to employees/contractors as they return to work. Learn more>>

• Pre-screen visitors with custom questions

  Visitors can now be screened with custom questions. Admins can set up custom screening questions for each location. Learn more>>