Managing Subscription Licenses

Important:
  • You must renew and import a new license file BEFORE the current license expires to ensure continued system operations

    If the license expires before it is renewed, users will not be able to authenticate. Contact HID Global Customer Service to order new licenses

  • Purchase enough seats to accommodate as many users who will be using the production system during the licensed period
Note:  
  • The subscription license mode only applies to new ActivID Appliance deployments and existing or migrated deployments which already use subscription licenses

    For deployments with perpetual licenses, see Manage Perpetual Licenses.

  • A one year trial license is available for free with 25 seats

    You can create up to 25 users with authenticators for testing purposes before buying a full subscription license. The 25 trial seats will be absorbed into the number of purchased seats.

View the License Status

Using the ActivID Console, you can view the License Status for the appliance and configured domains.

Log on to the ActivID Console and, under Appliance in the left menu, select Licenses.

  • Site ID – generated during setup and is unique to the deployment (that is, there is one Site ID per logical database installation)

    • In a Dual Mode deployment, the Site ID of the first appliance is automatically restored on the second appliance when you set it to Dual Mode.

  • License Status:
    IndicatorDescription
    Feature Name

    Enables the ActivID Appliance to identify the license that controls the number of users created

    This is configured during the license generation process

    Available Seats/Total Seats Number of seats remaining versus the total number of seats included in the license
    Start Date Date from which the current license is valid
    Next Renewal Date Date by which you must renew your license
    Days Until Renewal Days remaining until you need to renew your license

    Status

    Indicates the status of the license:

    • License OK - status is displayed with an green icon
    • Number of remaining seats is low – Less than 10% of seats left status is displayed with an orange icon
    • One month before the expiration date of last valid license – Renewal required status is displayed with an orange icon
    • No license found – License is missing status is displayed with a red icon

  • Per Domain License Usage – the number of seats used (Registered Users) per configured domain

Renew the Subscription License

You can renew your subscription license by importing a new license file into the ActivID Appliance.

Note: In a Dual Mode deployment, licenses added to one appliance are replicated automatically to the other appliance.

Download New Subscription Licenses

  1. Contact HID Global Customer Service to order the new license.

    2. You will receive an entitlement confirmation containing the subscription contract number required to retrieve the license file.

  2. Log on to the ActivID Console and, under Appliance in the left menu, select Licenses.

  1. Make a note of the displayed Site ID.

    Note: You need this ID to download the license file.
  2. Click the Go to licenses entitlement page link to access the licenses portal.

  3. In the entitlement page, select Subscription license if it is not already selected.

    Alternatively, to test the ActivID Appliance capabilities before moving to a production system, you can download a trial license with 25 seats.

  4.  Then enter:
    • Your Email address
    • Subscription contract number specified in the entitlement confirmation from HID Global Customer Service
    • Site ID for your ActivID Appliance
  5. Click Download to retrieve your license file.

    6. The format of the license filename is <contractnumber>_<yyyymmdd>.license

  6. Proceed to Import New Licenses.

Import New Licenses

Important:

  • You can only import one license file at a time

  1. Log on to the ActivID Console and, under Appliance in the left menu, select Licenses.

  2. Click the upload icon and browse to select the .txt file containing the new licenses.

  3. Click Add.

    The new license is listed in the Imported Licenses tab with the validity information and status.

    4. Note: In this example, the status of the new license is red because the current license is still valid.

Download a Trial Subscription License

You can download and import a free trial subscription license containing 25 seats (valid for one year), allowing to test the ActivID Appliance capabilities in a pre-production environment.

Important:  The trial license must not be used in a production system.
  1. Log on to the ActivID Console and, under Appliance in the left menu, select Licenses.

  1. Make a note of the displayed Site ID.

    Note: You need this ID to download the license file.
  2. Click the Go to licenses entitlement page link to access the licenses portal.

  3. Select Trial as the license type.
  4.  Then enter:
    • Your Email address
    • Site ID for your ActivID Appliance
    Note: You do not need a Subscription contract number to download the trial license.
  5. Click Download to retrieve your license file.

    6. The format of the license filename is trial_license_<yyyymmdd>.license

  6. Proceed to Import New Licenses.
Important: When you purchase and import a full subscription license, the 25 trial seats are absorbed into the total number of seats purchased. They are not added to the total.