Updating and Reissuing Devices
When you update a device after it is given to a user, you are updating the data that is stored on the device. This process is called “applications update” or “device re-issuance.” The device update can be performed either by an ActivID CMS operator or by the end user using the ActivID CMS User Portal.
For information about updates performed by users, refer to the ActivID CMS User online documentation.
To be able to perform a device update from the Device Update page, the operator must be assigned a role that has the following permissions:
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Unlock a device,
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Recycle a device,
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Execute a pending applications update request, and
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Re-issue an entire device.
For more information on assigning roles, see Managing Roles.
Important: If you want to use a Google Chrome or Microsoft Edge browser to issue and update devices on the Operator Portal, you need to download the ActivID CMS browser extension as well as the ActivID CMS Client. You can do this using links provided directly on the Device Issuance or Device Update page. For details, see About Using Google Chrome or Microsoft Edge Browsers
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