ActivClient Agent

The ActivClient Agent starts automatically with the system and monitors security device activity, including reader connections, token insertion, usage, and removal.

It also provides quick access to the following features:

ActivClient Console
ActivClient online documentation
Log folder
Clear Cache functionality
Forget PINs functionality
ActivClient Diagnostics

Accessing the ActivClient Agent

To access the ActivClient Agent:

Right-click the ActivClient Agent icon in the Windows system tray.

If you don't see the icon:
1. Click the arrow in the system tray to show hidden icons.
2. If the icon is hidden, you can drag it into the visible area of the system tray.
3. If the icon isn't present at all, open the Windows Start menu.
4. Expand the ActivClient folder.
5. Select ActivClient Agent.

The icon changes based on the security device activity:

	Recognized token connected
	No token detected in the connected reader
	No reader detected
	Token connected but not recognized

ActivClient Agent Functionalities

To access available commands, right-click the ActivClient Agent icon in the Windows notification area (system tray):

ActivClient Agent Menu Options
Command	Description
Open Console	Launches the ActivClient Console.
Documentation	Opens the ActivClient documentation link in the default web browser.
Advanced	Expands to show advanced functions (listed below): Clear Cache Forget PINs Open Log Folder Diagnostics Publish to GAL
Clear Cache (Advanced)	Clears all caches for all connected tokens. Note: This is different from the Clear Cache option in the ActivClient Console, which clears the caches for the selected token only.
Forget PINs (Advanced)	Clears the cached PIN information for all connected tokens.
Open Log Folder (Advanced)	Opens the folder containing ActivClient logs in File Explorer.
Diagnostics (Advanced)	Runs a diagnostic check of ActivClient and opens the resulting log file.
Publish to GAL (Advanced)	Publishes your encryption certificate (stored on your token) to the Global Address List (GAL). Note: This option is available only if the ActivClient Microsoft Outlook Usability Enhancements component has been installed.

Card or Key Auto-Update

ActivClient 9.7 includes the Card Auto-Update feature that can automatically update smart card and key content for security devices managed by HID Credential Management System (CMS).

If an update is available for your smart card or key, ActivClient Agent displays a notification:

You can either postpone the update by dismissing the notification (ActivClient Agent will prompt you again after some time or the next time the token is inserted) or accept the update immediately.

To complete the update:

Click the ActivClient Agent notification.
Authenticate to the HID CMS Self-Service Portal opened by ActivClient in your default browser and follow the on-screen instructions to update your token.
When the update is complete, the Self-Service Portal prompts you to remove and then reinsert the token to apply the updated content.

Important: While the update is in progress, please ensure that you:

Do not use the card or key for other operations (such as email signature). Any such requests will be automatically blocked until the update is complete.
Do not lock the screen or log off until the process is complete.
Do not remove the device until the process is complete.

Note: Starting with ActivClient 7.4, the Card Auto-Update feature supports Chromium-based browsers, including Google Chrome and Microsoft Edge. One of these must be set as a default browser for the feature to work properly.