Request a Device Update

You can send an update request for a user's device that the user can perform directly on their device.

  1. On the User page, click on the action button (Action Menu icon) in the details of the device and select Request update:

    Request update menu item

    The Request Update dialog box is displayed:

    Request Update dialog box with a Choose Device Policy drop-down list, and with a Cancel button and a Request Update button in the bottom right corner

  2. Choose the desired Device Policy. The changes that will be applied during the update are displayed:

    Request Update dialog box with a Choose Device Policy drop-down list, displaying the list of Applied Changes, and with a Cancel button and a Request Update button in the bottom right corner

  3. Click Request Update.

    After the request has been submitted, the User page is displayed again and the device indicates that an update request is pending:

    User page displaying an assigned device in the Active state with a notification that there is a pending update request outlined in red

    Note:

    • The pending update request is removed as soon as the update is performed (either directly by the operator or by the user), or if the operator cancels the request (see below).

    • For details about how the user can update their device using HID CMS Self-Service, see Update Your Device.

Canceling a Pending Update Request

When there is a pending update request for a device, it is possible to cancel this request before it has been performed by the user.

  1. On the User page, click on the action button (Action Menu icon) in the details of the device and select Cancel update request:

    Cancel update request menu item

    The Cancel Update Request dialog box is displayed:

  2. Click Cancel Update.

    The User page is displayed again and the device no longer indicates that an update request is pending:

    User page displaying an assigned device in the Active state with its PKI certificates information displayed