Unassign a Device from a User

A device can be assigned to a user prior to issuance (see Assign a Device to a User). Once this is done, the device appears on the User page in a Pending state, ready to be issued. If needed, you can unassign the device from the user (as described below).

Important: After you unassign the device, it is no longer available on the User page.

  1. On the User page, click on the action button (Action Menu icon) in the details of the assigned device and select Unassign:

    Unassign menu item

    A dialog box appears:

    Unassign Device dialog box with a Cancel button and an Unassign button in the bottom right corner

  2. Click Unassign.

After the process is completed, the User page is displayed again and the device is no longer displayed:

User page with no assigned devices, with a Back button and an Add Device button in the top right corner

Note: On the Devices page, the Unassign action is also available in the action button () when a device assigned to a user is connected. The procedure for unassigning the device is the same as described above. However, after the process is completed, the unassigned device is shown as Available on the Devices page.