Calendaring Application troubleshooting

Are you using a calendaring application, but visits are not created via the application? Here are a few solutions to common issues.

The calendaring application feature is not working

The calendaring application feature may not be active on your account or does not have the privileges to create a visit for the specified location or conference room. We recommend contacting an administrator to discuss the feature at your location.

The email is not linked to a HID Visitor Manager user

In order to create the visit in the correct location, the sender of the meeting request needs to be identified as a user and should create a meeting using the same email ID which is in HID Visitor Manager.

The meeting created in the calendar was in the past

Meetings can only be created in the future, the calendaring application cannot create meetings in the past.

The meeting fails to create and the host receives an email notification with a corresponding error message

If the following configurations are not selected at the global level (Settings App > Visitor Manager), the host can't schedule visits. The host will receive an email notification with a corresponding error message.
- All Day Visits
- Recurring Visit
- Restricts a host to schedule visits to only their assigned locations
The meeting is created when it satisfies all the below conditions. If it does not satisfy a particular condition, appropriate email notifications are sent to the host. Visit duration configurations are set at the Settings App > Visitor Manager.
- Maximum days in advance for which a visit can be scheduled
- The maximum permitted duration of a visit (in days)
- Default difference in visit start and end date (in days)
- Default difference in visit start and end time (in minutes)

The feature still doesn't work and visit is not being created. Also, no email is sent back to the requestor or invitee

You usually experience this when there are issues with DKIM checks with your domain. To check and remediate, please perform these checks for your domain or request your IT team to check below link:
https://aws.amazon.com/premiumsupport/knowledge-center/ses-dkim-failing-verification/