Search for a User

  1. If it is not already displayed, select the Help Desk tab to display the User Search form.

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    The queries displayed are those defined as LDAP queries in the AAA Server.

    • The main search function (by query or group) depends on the Web Help Desk configuration. See Configuring the Web Help Desk.
    • Additional filter fields may display according to the configuration of the AAA Server.

  2. Select your query or group from the drop-down lists.

    To Then

    Filter the search

    Enter the first characters of the user’s User ID, Device Serial Number, or additional filters

    Return all users in the selected query or group

    Leave the filter fields empty
  3. Click Search to display the users matching the criteria.

    The following is an example of the search results.

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    Note: You cannot unassign ActivID Static Passwords and Soft Tokens from the Web Help Desk. You must use the unassignment function of the AAA Server Administration Console.
  4. From this display, if the Web Help Desk is configured for these functions you can assign or unassign devices. For more information, see Configuring the Web Help Desk.

    The following table lists the commands to assign a device or a user, and unassign a device. There is also a reference for more information.

    To...Click...

    Assign a device to a user

    Assign a New Device to a User
    For more information, see Assign a New Device to a User.

    Assign an additional device to a user

    Assign additional device
    For more information, see Assign an Additional Device to a User.

    Unassign a device to a user

    Unassign device
    For more information, see Unassign a Device.

  5. To perform non-assignment related actions (such as lock, unlock, and so on) on a specific device, click the corresponding link in the Device ID column.

    For more details, see View Device Data.