Delete a Provisioning Request

Prerequisites:  You have:

  • A valid license for the FIDO Provisioning service

    To purchase new licenses or renew existing ones, contact your HID Account Manager.

  • The Administrator or Device Service Administrator role, or at least the Delete Request privilege

  • You can delete provisioning requests that are no longer required if their status is Completed or Failed.

  • You can only delete a Pending request if none of the users were enrolled with a device (that is, their provisioning status is either Skipped or Failed).

  • If it is In Progress (partially complete) where at least one of the users was enrolled with a device (that is, their provisioning status is Success), the DELETE option is not available.

  1. Sign in to Customer Central.

  2. Expand Passkey Management Passkey management icon in the left menu and select Provisioning.

    Provisioning menu

  3. In the list of requests, click the menu icon Provisioning request icon for the request and select Delete.

    Confirm delete provisioning request

  4. Click CONFIRM.