Sign In to Customer Central

Once you have set up your Customer Central account, you can sign in to your Customer Central account using your registered email address and enrolled passkey.

  1. Using your browser, go to the Customer Central URL.

  2. Enter your registered Email address and click CONTINUE.

    Customer Central email

    The system verifies your email address and then redirects you to authenticate your account using your enrolled passkey.

  3. Follow the instructions displayed in your browser to complete the authentication.

    Note: The instructions and dialogs might be different based on the browser you are using.

    Customer Central select passkey

  4. After successful passkey authentication:

    • For Single Customer Account - if your email address is associated with a single Customer account, you are redirected to that account.

    • For Multiple Customer Accounts - if your email address is associated with multiple Customer accounts, you are redirected to the account you last accessed.

      To switch to another customer account, select the account from the list in the header. Once the account is switched, you are redirected to the selected account.

  5. If you have any pending account invitation(s), they are displayed under Account Invitation section on the Home page.

    To access an invited account, you must first accept the invitation. For more information, see Respond to an Account Invitation.

Respond to an Account Invitation

When you are invited to an account, an invitation email is sent to the email address provided for the invitation.

To respond to an account invitation:

  1. Under Account Invitation section on the Home page, click VIEW INVITE.

  2. The "Account Invitation" dialog box opens. Review the invitation details such as account name, assigned role, invited by, and expiration period.

    Note: Accept the invitation within 30 days before it expires.

  3. Click ACCEPT to accept the invitation. If you want to decline the invitation, then click DECLINE.

  4. After you accept the invitation, the invited account is added to the account list in the header.

    From the account list, select the account you want to switch to and access.